Introduction

The present document (together with the documents mentioned below) contains the conditions that regulate the use of this website www.lurich.com and the purchase of the products therein (hereinafter, “Conditions”).

We kindly ask you to read these Conditions, the Policy on Cookies and Pixel Tags and the Policy on Personal Data Protection carefully before using this website. 

We inform you that using this website or placing an order through this same website implies the acceptance of such Conditions and of the Data Protection Policies; thus, we kindly ask you not to use this website if you do not agree with all of the above.

For any request, doubt or question, please write to info@lurich.com

Our data

The sale of products through the present website is operated by LURICH SRL, registered office in Milan, via Olmetto, 10 (VAT and tax number 11058280964, phone number 0331370534, e-mail address info@lurich.com, contact data available in the “Contacts” page of this website.

Your data and your access to our website

The information or personal data provided by the user will be processed in accordance to the Privacy Policy. By using this website, you authorise the processing of such information and of your personal data and state that all information and/or personal data provided to us are truthful and accurate.

Use of our website

By using the present website and/or placing orders through the same, you accept:

  1. to make use of the website only for consultation or legally valid orders;
  2. not to place false or fraudulent orders. If we have plausible reasons to believe that an order of such nature has been placed, we will be authorised to cancel it and inform the competent authority;
  3. to provide us with your e-mail address, postal address and/or other contact data in a truthful and accurate way. Likewise, you agree to the use, on our part, of such information to get in contact with you.

If you fail to provide us with all the information we need, we won’t be able to carry out your order.

By placing an order through this website, you confirm that you are of legal age (over 18 years old) and possess legal faculty to conclude binding contracts.

Service availability

The items offered through this website are available for purchase exclusively for delivery in EU member countries; for delivery to other countries please send an e-mail to info@lurich.com

Contract finalisation method

The information related to the present Conditions and the details contained in this website do not constitute an offer to the public; it is instead a mere invitation to propose a contract. No contract related to any product will exist between you and us until your order is explicitly accepted by us. If your offer is not accepted and you have already been charged on your bank account, you will be refunded any amount paid.

To place an order, you will have to follow the online purchase procedure and authorise the payment. Subsequently, you will receive a confirmation e-mail that your order was successfully received (“Order Confirmation”). It is understood that this confirmation does not imply the acceptance of your order, because this same order represents an offer from you to us for the purchase of one or more products. All orders will be subject to our approval of which you will be informed through dispatch of an e-mail confirming that the order is in the shipping phase (“Shipping Confirmation”). The contract for the purchase of a product between you and us (“Contract”) is intended as concluded only when we send you the Shipping Confirmation.

Only the products indicated in the Shipping Confirmation will be covered by the Contract. We will not be under obligation to provide you with any other product that was not ordered until you receive confirmation in the Shipping Confirmation that such a product has been shipped.

Product availability

All product orders are subject to availability. To that effect, in case of supply issues, or in the event of products not being present in our stock, we reserve the right to provide you with information on models, colours or value of replacement products, that you might decide to order. If you do not wish to place an order of such replacement products, we will refund you any amount already paid.

Refusal to execute an order

We reserve the right to remove any product from this website at any moment and/or to eliminate or modify any material or content from said website. Although we will always do everything possible to carry out all orders, exceptional circumstances might occur that force us to refuse the execution of orders after sending the Order Confirmation, and we reserve the right to do so at any moment.

We are not liable towards you or towards third parties for the removal of any product from this website, for the cancellation or modification of any material or content of the website, or for the failed execution of an order after sending the Order Confirmation.

Passing of product risk and property

The risks related to products will pass on to you as from the moment of their delivery.

You will buy the property of products as soon as we receive the complete payment of any amount owed related to such products, including the shipping costs, or at the time of delivery if this happens at a later moment.

Payments and shipping

Time and cost of shipping

Shipping cost is € 8.00 to Italy, € 14.00 to the rest of Europe. 

Free shipping for orders over € 250.00.

Delivery to Italy in 3-5 working days, 5-7 working days for Islands and remote areas.

Delivery to the rest of Europe in 7-10 working days.

Deliveries take place Monday to Friday during office hours, except for public holidays.

All orders are processed automatically and we are unable to change the shipping and delivery times.

Shipping method

Express delivery service through DHL for orders of value within € 1 500.00. For orders of superior value, the company of reference will be Ferrari.

The orders cannot be delivered to post boxes or postal codes, they will be delivered to the address provided by the buyer at the time of purchase, although not necessarily in the hand of the recipient.

DHL can inform the recipient of an upcoming shipment or of a failed delivery. The recipient can be provided with alternative delivery options, like delivery on a different day, delivery in front of their residence, to a different address or to a DHL Service Point or a third party.

In the case of impediments to the order’s delivery, the recipient will have to provide written instructions to determine how to manage the products and in particular, will have to indicate whether the courier must:

  1. make another delivery attempt
  2. return the delivery back to the sender
  3. send the delivery/goods to a new address

If such instructions are not provided within 14 calendar days, the goods will automatically be returned to the sender and the return costs (including storage, transport, other expenses) will be entirely deducted from the refund of the products you bought.

When your order is entrusted to the courier, you will receive an e-mail to confirm the shipping; the delivery times commence from this moment.

You will be able to track your order on the personal area of the website www.lurich.com where the shipment’s tracking will be displayed.

Upon delivery of the goods by the courier, we advise that you check carefully:

  1. that the labels on the parcels display your name and address;
  2. that the parcel’s exterior does not show signs of alteration or tampering: the packaging must be intact, neither damaged nor wet;
  3. that the materials closing the parcel have in no way been tampered with or altered.

If you identify any anomalies, we recommend that you notify this clearly on the courier’s delivery bill by writing “accepted subject to verification” (e.g.: for a parcel with a hole on the cardboard).

As soon as possible, and always within 7 calendar days, notify what happened through an e-mail to info@lurich.com.

We commit to doing everything within our power to send your order within the terms stated in our delivery times and, in any case, within the maximum deadline of 10 days from the date of confirmation of the order. However, delays could happen for several reasons such as the occurrence of unforeseen circumstances or due to the delivery area. 

If we should be unable to adhere to the terms of delivery for any reason, we will inform you and give you the following options: go ahead with the purchase and set a new delivery date, or cancel the order, followed by a refund of the entire amount paid. Please note that no delivery is carried out on Saturdays, Sundays and public holidays.

Shipping restrictions

The products offered through this website are available for purchase exclusively for delivery to Italy* and to EU member countries; for delivery to other countries please send an e-mail to info@lurich.com. 

*except for Livigno, Post Boxes and Poste Restante - The orders requested towards such addresses will be automatically cancelled.

Payments

The payment can be made through PayPal, Credit card, Bank payment and Pagantis.

All transactions are secured according to the latest security standards. 

PayPal

If you already own a PayPal Account and decide to use it for your purchase, after confirming the order, you will be redirected to the PayPal payment page (transaction safe and protected through SSL) where you will input your access credentials chosen at the time of your registration on PayPal.

If the payment is successful, PayPal will immediately charge the purchase amount on your account and subsequently send us confirmation of your order.

At no point during the procedure of purchase are we able to see the information related to your credit card or any other payment mode present on your PayPal wallet.

In any case of finalisation of the contract followed by cancellation of the order, the amount related to the purchase will be subsequently refunded on your PayPal account.

The refund methods on the payment means connected to your PayPal account depend exclusively on PayPal.

If you wish to use this method of payment and do not own a PayPal Account, visit the website www.paypal.com.

Credit card

During payment one of the options you can choose is the credit card. You will find this option by scrolling down on the PayPal page. You will then be able to insert your card details.

As opposed to what happens in a traditional commercial establishment (where your card details are under the eye of the owner, the clerk, the waiter, etc.), online transactions are completely safe because nobody can see the codes on your Credit Card. We accept the following credit cards: Visa, MasterCard, Maestro, American Express for transactions in euro.

All pre-paid cards (like PostePay) are also accepted if associated to an international circuit (like Visa or MasterCard).

In all cases of finalisation of the contract followed by cancellation of the order, before effectively charging the credit card, we will request the release of the amount committed through the bank system. The timing of the release depends exclusively on the issuer of your credit card, and, for some types of card, can come on their natural expiry date which is normally 24 days from the date of Authorisation.

Bank transfer

The orders placed with a Bank Transfer will be considered accepted upon arrival of the credit to the bank account. This normally happens within two working days from the date of the payment.

We remind you that your order will be shipped only after receiving the payment.

Returns and refunds

Refund policy

It is possible to return a product purchased online within 14 days from the date of delivery provided that the product is in the same conditions as when it was received, in the original packaging and complete with all the accompanying materials.

To return a product you must send an e-mail to info@lurich.com, within 2 working days you will receive an answer with the instructions on how to proceed.

The costs of the sale and return shipping will be detracted from the refund.

If upon receiving the return the product is found damaged or non-conforming to standards, the refund can be denied and the product sent back to the recipient.

Upon receiving the return, we reserve 2 working days to control the goods and refund the products.

The refund timings vary based on the method of payment chosen:

  1. PayPal: the refund will be visible on you PayPal account within 24 hours from the e-mail of Confirmation of Acceptance of the Return.
  2. Credit card: the refund will be visible within the timings established by your bank.
  3. Bank transfer: the refund will be visible within 2 working days, we remind you that you must provide us with the IBAN on which you wish the amount of the refund to be accredited.

Controversy

The present General conditions of sale are governed by and will be interpreted in accordance with Italian law, including the legislative decree n. 206 of the 6th of September 2005 (Consumer Code), particularly with reference to Part III, Title III, Section I of the Consumer Code, as amended in the Legislative Decree 21/2014, and to Part IV, Title III, Section I of the aforementioned Consumer Code, as well as to the Legislative Decree n. 70 of the 9th of April 2003 (legislation on electronic commerce), notwithstanding any different mandatory rule prevailing in the habitual Country of residence of the Client.

In case of controversy deriving from the interpretation and/or application of the present General Conditions, the Court from the client’s place of residence will have jurisdiction, if located within the territory of the Italian State, or according to the choice of the Client and in case of action undertaken by the Client, the Court of Milan.

Contacts

For any complaint, information or assistance related to the website or to the purchase procedure and/or explanation related to what is specified in the General Conditions of sale, customers can send an e-mail to the following address: info@lurich.com

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